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55: No Pit Bulls / No Shrinking Violets with Yahoo’s Jeff Franke and Cisco’s Steve Harmon


Legal Operations Today

Chief of Staff to the General Counsel and Sr. Director of Global Legal Operations at Yahoo, Jeff Franke; and VP and Deputy General Counsel at Cisco, Steve Harmon.


Today’s guests hold leadership roles in CLOC – the Corporate Legal Operations Consortium. Within CLOC, Leaders of some of the largest law departments in the US are coming together to solidify and implement legal operations standards in an effort to solve challenges in their ecosystems.

Episode 55 is the first of two episodes featuring these distinguished guests.

Listen as we talk about:

  • The effective use of law firm data as a differentiator
  • Avoiding misalignment of expectations versus effort
  • Corporate clients value outputs while firm pitches focus on inputs
  • Counsel to counsel relationships are valued but not sufficient

Tune into Episode 56 for the continuation of our discussion with Jeff and Steve.

Episode mentions Mark Chandler, General Counsel, Cisco; and content from Episode 48 with Chris Groll, a Partner at Holland & Hart.

This episode is sponsored by ThinkSmart: